Republic of the Philippines

Department of Science and Technology

Region VI

Department of Science and Technology Region VI

Customer Satisfaction Feedback (CSF) Survey

How satisfied are you with our service?

Please take a few moments to complete this satisfaction form

Personal Details

The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees and processing times among others.

Select your answer to the Citizen's Charter (CC) questions.




Type of transaction:
Scale:
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1 - Strongly Disagree
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2 - Disagree
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3 - Neither Agree or Disagree
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4 - Agree
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5 - Strongly Agree

How would you rate the quality of our service?

  N/A
  1
  2
  3
  4
  5

SQD0 I am satisfied with the service that I availed
SQD1 I spent a reasonable amount of time for my transaction
SQD2 The office followed the transaction's requirements and steps based on the information provided
SQD3 The steps(including payment) I needed to do for my transaction were easy and simple
SQD4 I easily found information about my transaction from the office or its website
SQD5 I paid a reasonable amount of fees for my transaction (If service was free, mark the NA column)
SQD8 I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me
Scale:
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1 - Strongly Disagree
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2 - Disagree
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3 - Neither Agree or Disagree
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4 - Agree
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5 - Strongly Agree

How would you rate the quality of our service?

  N/A
  1
  2
  3
  4
  5

ON-SITE. SQD for On-site Transactions

SQD0 I am satisfied with the service that I availed
SQD1 I spent a reasonable amount of time for my transaction
SQD2 The office followed the transaction's requirements and steps based on the information provided
SQD3 The steps(including payment) I needed to do for my transaction were easy and simple
SQD4 I easily found information about my transaction from the office or its website
SQD5 I paid a reasonable amount of fees for my transaction (If service was free, mark the NA column)
SQD6 I feel the office was fair to everyone or "walang palakasan"
SQD7 I was treated courteously by the staff, and (if asked) got clear answers
SQD8 I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me
Scale:
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1 - Strongly Disagree
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2 - Disagree
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3 - Neither Agree or Disagree
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4 - Agree
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5 - Strongly Agree

How would you rate the quality of our service?

  N/A
  1
  2
  3
  4
  5

ONLINE. SQD for Online Transactions Only

SQD0 I am satisfied with the service that I availed
SQD1 I spent a reasonable amount of time for my transaction
SQD2 The office followed the transaction's requirements and steps based on the information provided
SQD3 The steps(including payment) I needed to do for my transaction were easy and simple
SQD4 I easily found information about my transaction from the office or its website
SQD5 I paid a reasonable amount of fees for my transaction (If service was free, mark the NA column)
SQD6 I am confident my online transaction was secure
SQD7 The office's online support was available, and (if asked) gave clear answers
SQD8 I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me

We want to improve our service for you! Let us know what you think.

Feel free to write your comments, complaints, or suggestions below. Thank you!

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